Lifestyle Mortgages was established at the beginning of 1999. From the beginning we have made it our mission to offer a personal and bespoke service to applicants. We provide the service that the lenders have forgotten about even though we are selling their products.

First and foremost we listen to the client and establish what it is that they are trying to acheive. Not everybody can be shoe-horned into the same deal. We offer clients the chance of a home visit, a trip into the office, or it can all be done by post or Email if preferred. Our service extends to filling out the application forms with the client if required, progressing the case as it goes along, and even helping clients fill out solicitors paperwork on the way to completion if they get a bit stuck. Above and beyond the call of duty we have even given a client a lift to the airport after taking up his time with a mortgage application which he wanted moving along whilst he was sunning himself on a beach.

We have only one blank document in this office and that's the complaints register. In almost ten years of trading we have not had a single complaint. We have completed in the region of 1,000 mortgages and our biggest client has over forty buy to let mortgages arranged through us. We also have residential clients who have been with us through four or five mortgages over ten years.

We also procide a mortgage review service and regular updates of the market place. We keep clients updated,usually by Email of whats going on in the market place, and sometimes those updates definitely reflect the opinions of the management. The review service lets people know when their mortgage benefit period is coming to an end and what schemes are available at that time. It's surprising how many people dont seem to be aware until their payment changes alledgedly without warning. If we are short of general information we may even send the odd joke out to clients, vetted by the management of course.

In summing up, we are well aware that this is a job that has to be done right and done professionally. After all we are dealing with what can be the largest transaction of a persons life. However, we try as hard as possible to keep things clear, fair and simple. But it doesnt mean we can't have a laugh with our clients along the way.